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Service Packages |
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Spyware & Virus Removal
Our help desk will quickly locate and remove spyware, adware, viruses and other online threats. This remote service package will help keep your PC running smooth.
- Scan, identifying and removing spyware
- Scan, identifying and removing viruses
- Review of anti-spyware and anti-virus definitions and software
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PC Tune-Up
A complete PC Tune-Up at the click of a mouse! This remote service identifies and removes existing spyware and viruses, optimizes your PC and helps keep your computer running at peak performance! Identifying and removing spyware
- Standard virus scan*
- Clearing out Temporary files
- Clearing out Start-up files
- Configuring Windows updates
- Updating anti-spyware and anti-virus definitions and software
- PC optimization and removing unnecessary processes
- System Defrag
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Software Installation
Remote technicians can help install or uninstall, setup and configure any software application, including security, business, internet, email, gaming applications and more.
Install or download software from the Internet or CD-ROM
- Software set up and configuration
- Remove potential software incompatibilities
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New PC Setup
PC Setup service is a preventive maintenance solution that focuses on security. This online session will be administered by a certified online technician and includes setting up and configuring a secure environment on your new computer.
- Configuring Windows updates
- Configuring anti-virus software (if available, purchase optional)
- Installing and configuring complimentary anti-spyware software
- Configuring Windows firewall
- Configuring browser security settings
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PC Diagnostics
This remote service includes a comprehensive PC diagnostic to identify problem areas and causes to common symptoms. Our certified technicians will provide recommendations for repair. Manually scan system files
- Review anti-spyware/anti-virus applications
- Review of known Windows issues and disk problems
- Identify spyware or virus issues
- System’s hardware drivers overview
- Provide recommendations to improve performance of system
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Network Security Setup
Certified remote technicians can quickly secure your home network! We'll help with configuration, security and firewalls for PCs and other network devices. We'll even check on your existing security software to make sure it's up and running!
- Review existing network
- Ensure secure access to all devices on your network
- Firewall setup and con figuration
- Configuration and security setup
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Computer Optimization
Your computer needs regular maintenance to keep it running and in good working order. A Computer Optimization service is a good thing you can do to preserve the health of your PC. This optimization service includes:
- Adjustment to your computer's system settings for a faster and smoother performance
- Update your PC with the most recent updates to guard against security threats
- Hard drive data clean up
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Wireless Network Security
Did you know that 80% of wireless networks are not secure? How secure is your network? Call 1.866.947.7277 and Our Certified technicians can check the security of your existing Wireless Network using your high-speed internet connection.
The service includes:
- Check if encryption is enabled
- Check to see if your SSID is enabled
- Examine the PC for file sharing programs
- Check to see if the firewall is enabled
- We'll secure it and network one PC.
Hardware not included. Working high-speed internet connection required. For existing networks only.
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MP3 Setup and Training
Get your MP3 player working? Have our certified online technician set-up your new MP3 player online through your PC.
The service includes a brief tutorial on how to:
- Use your MP3 player
- Burn your own CDs and rip (copy) your CDs onto the computer
- Transfer tunes to your MP3 player
- Organize your new music library
Working high speed internet connection required. Hardware not included.
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Peripheral Setup (Printer, Digital Camera, etc.)
Need help connecting something to your computer? This service is the quick and painless way to ensure your printer, digital camera or other digital device is correctly installed.
The service includes:
- Guiding you through the connection steps over the phone or online
- Help properly configure your device settings
Working high speed internet connection required. Hardware not included.
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Software Troubleshooting with Online Diagnostic
Get help with your productivity software issues online or over the phone.
The service includes:
- Help repairing, troubleshooting, or installing one software title (Word, Excel, Quicken, Photoshop, Outlook) and Help properly configuring the software setting
Working high-speed internet connection required. Service excludes operating system installation. Software not included.
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Operating System Repair with Online Diagnostic
Find out what's wrong with your computer and get it fixed.
The service includes:
- Online diagnosis to discover the cause of crashes, lockups or unusual PC slowness
- Service to fix the issue - includes virus and spyware removal
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Wireless Network Diagnostic and Repair
Having problems with your wireless network? We'll connect to your computer online or help over the phone at 1.866.947.7277.
The service includes:
- Diagnosis to discover the cause of the problem
- Troubleshoot and repair your network connection
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ISP Troubleshooting
Are you having problems connecting with your current high-speed or dial-up service? Call 1.866.947.7277.
The service includes:
- Diagnose what is causing the issue
- Help you get back on-line
ISP not included
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Monthly Service Agreement
With this service plan you will receive unlimited online support 24/7 during the one month plan plus a system tune-up and preventive maintenance session, high speed internet is needed to perform this service, if your high speed internet is down please call us at 1.866.947.7277 |
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Quarterly Service Agreement
With this service plan you will receive unlimited online support 24/7 during the three months plan plus a system tune-up and preventive maintenance session, high speed internet is needed to perform this service, if your high speed internet is down please call us at 1.866.947.7277 |
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Annual Service Agreement
With this service plan you will receive unlimited online support 24/7 during the twelve months plan plus a system tune-up and preventive maintenance session, high speed internet is needed to perform this service, if your high speed internet is down please call us at 1.866.947.7277 |
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