Yes, our screen sharing software is 128 bit encrypted and completely safe. The user must initiate the session and has the ability to override the technical support agent and close the live session at any time. Once we have your permission to enter your computer system, PC Remote Repair technicians only perform requested tasks, explaining the procedure as you follow along. After the work is completed and the session is closed, the user must initiate re-connection, the technician cannot restore the connection.

The screen sharing software we use does not stay on your machine and must be reinstalled (takes about 30 seconds) before each screen sharing session. Each time the computer tech requires access to your system, you must grant permission. The technicians cannot access your computer at any other time.

Screen sharing is proven technology that has been used for years by large corporations to connect computers to tech support in their IT department.

PC Remote Repair has a variety of online computer technical support packages to suit user needs. There are Time Packages and Service Packages. Time plans cost as little as $0.99 per minute. This rate is lower than most computer repair shops, and far cheaper than having a tech come to your home or office. Service packages are a set series of operations performed by technical support agents, regardless of how long the process takes.

We offer users a FREE ESTIMATE service which allows them to speak with one of our live computer techs to determine the nature of the problem and approximate time it will take to fix. There is no minimum charge per call and time can be used to fix a variety of problems.

 Most tech support issues can be solved in 45 minutes to an hour. For this reason we recommend that new users purchase at least one hour of technical support time. Unused time can be used at a later date for any problem.

Due to contributing factors (operating system, internet connection speed, and nature of problem) the time needed to fix a computer problem can vary significantly. If you would like to speak to a technical support agent and have them estimate repair time please call us at 1.866.947.7277

Our technician's qualifications include MCSE (Microsoft Certified Systems Engineers) and A+ certification. In addition, PC Remote Repair ensures all representatives possess a wealth of field experience.

All of our technical support agents are "second level" techs. They do not read from scripts. All of them have an excellent understanding of how a computer system works and are fully capable of solving complex issues like virus and spyware removal.

 Our technical support services are delivered by live computer technicians, one on one, direct to the user. We do not rely on chat, email, automated decision trees or other impersonal repair methods.

Yes, we only fix PC computers with Windows based operating systems. We do not offer technical support for MAC, Unix and Linux based computers.

 While our computer techs can diagnose hardware problems, we cannot replace physical computer parts.

 For a complete list of the software products we support click below. Supported software

    We are available 24 hours a day, 7 days a week.

    Call 1.866.947.7277 toll free to speak to a tech - we are happy to help.

    To visit our homepage click below.

    www.PCRemoteRepair.com

Set up Verizon Online Email with Outlook 2010                                                                   Set up and update Verizon Online Email with Outlook 2010                                                        

1. Open Outlook 2010
2. Select the File tab.
3. Under Account Information, click Add Account. The Add New Account window opens.
4. Enter the following into the Auto Account Setup window:Select the Manually configure server settings or additional server types radio button.
   • In the Your Name field, enter your full name.
   • In the E-mail Address field, enter your Verizon Online email address.
   • In the Password field, enter your Verizon Online password.
   • In the Retype Password field, type your Verizon Online password.
6. Click the Next button. The Internet E-mail Settings window opens.
7. Enter your Internet E-mail Settings:Click More Settings.
   • In the Your Name field, type your full name as you want it to appear.
   • In the E-mail Address field, type your Verizon Online email address.
   • From the Account Type drop-down, select POP3.
   • In the Incoming mail server field, type pop.verizon.net
   • In the Outgoing mail server (SMTP) field, type smtp.verizon.net
   • In the User Name field, type your Verizon Online user name.
   • In the Password field, type your Verizon Online password.
9. Select the Outgoing Servers tab and specify the following settings:
   • Select the My outgoing server (SMTP) requires authentication
   • Select Use same settings as my incoming mail server

10. Select the Advanced tab and specify the following settings:Click Ok
    • The Incoming Server (POP3) should be set to 995.
    • The Outgoing Server (SMTP) should be set to 465.
    • Use the following type of encrypted connection: SSL (select from dropdown)
    • Select Leave a copy of messages on the server if you want email messages kept on the Verizon server (instead of downloaded to your computer). This setting is useful if you want to access your email  from multiple computers or via web-based email, like Message Center.
    • Select Remove from server after and enter 5 as the number of days. Important: You may exceed your email maximum storage if you leave emails on the server for more than 5 days.
12. Click Next and Finish to complete your account setup.

Tips:

• Forgot your Verizon Online your user name or password?
• Click Test Account Settings to verify that you have configured your Verizon Online email settings correctly.
• If you want to save your email messages to a previous Outlook data file, select the Existing Outlook Data File radio button and click Browse to select the existing Outlook Data File you want to save your Outlook email messages to.

Update Outlook 2010

1. Select the Office botton (or File)
2. Click “Account Settings”
3. Select the incoming.verizon.net email account and click on ‘Change”
4. Click on “More Settings”
5. Select the “Advanced” Tab and check the following settingsClick “OK”
   • Type pop.verizon.net in the Incoming (POP) field.
   • The Incoming Server (POP3) should be set to 995.
   • For Incoming mail (POP3), check the box that says “This server requires a secure connection (SSL)”.
   • Type smtp.verizon.net in the Outgoing mail (SMTP) field.
   • The Outgoing Server (SMTP) should be set to 465.
   • Use the following type of encrypted connection: SSL (select from dropdown)
7. You're done!